Frequently Asked Questions
How long does delivery take?
Delivery times vary depending on your location and the warehouse we ship from.
Do you offer free shipping?
Yes, we provide free shipping on most products. Some items may have minimal shipping charges depending on supplier location.
Can I return or exchange my order?
Absolutely. You can request a return within 15 days of delivery in line with our return policy.
How can I track my order?
Once your order has been shipped, we’ll send you an email update with a tracking link.
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and Buy Now Pay Later (e.g., Tabby, Tamara).
Is my payment information secure?
Yes, all payments on YAXSO are 100% secure. We use encryption and trusted gateways to protect your data.
When am I charged?
When you place an order, your payment method is only authorized, not charged. We capture payment only after confirming product availability in our global partner's warehouses. If the item is not available, your authorization will be released, and no funds will be taken.