FAQs

YAXSO is an online-only UAE retailer operated by YAXSO GENERAL TRADING - L.L.C - S.P.C. We offer fashion, technology, home and lifestyle products sourced through third-party suppliers and fulfilment partners.

No. You can check out as a guest. An account can help you access order information and save addresses.

Available payment methods are displayed at checkout and may depend on the customer's device, eligibility and payment-provider availability. Do not complete payment unless your preferred method and the final amount are clearly displayed.

Standard delivery is free for eligible orders delivered within the United Arab Emirates. No standard shipping fee is added at checkout.

YAXSO currently accepts delivery addresses within the United Arab Emirates only. We do not currently accept orders for delivery outside the UAE.

For products or variants identified as shipping from UAE stock, total estimated delivery to the customer is 1–3 calendar days from order confirmation, including processing. Calendar days include weekends and public holidays. For products shipping from overseas, the default total estimate is 10–15 calendar days from order confirmation, including processing. Calendar days include weekends and public holidays. A different product-specific estimate provided before purchase applies instead of the overseas default. Check the selected product’s shipping origin and delivery information before ordering. Mixed orders may arrive separately, with no additional standard shipping fees for approved split shipments. Delivery times are estimates, not guarantees, and may be affected by courier operations, customs processing, remote locations or public holidays. See our Shipping Policy.

Tracking information is provided after dispatch whenever tracking is available. You may also use the Track Your Order page or contact Customer Support.

You may request a return of an eligible unused product within 30 calendar days of delivery of each item, including for change of mind or a customer-selected wrong size, subject to condition requirements and category exclusions.

Collection is free throughout the UAE for all eligible returns requested within 30 calendar days, including eligible change-of-mind returns and additional eligible collections from the same order. Valid returns for defects, damage, incorrect supply, missing essential parts or material mismatch are always free. No restocking fee applies to eligible unused returns or valid fault-related returns.

Report problems promptly. The preferred 24-hour issue notification does not remove eligibility for issues discovered later within the return or mandatory statutory period. See the Return & Refund Policy for full conditions.

Use the Return Request page and provide your order details and the requested photographs or videos. Customer Support will review eligibility and provide written return instructions.

Product descriptions, materials, models, origin and specifications are presented using the supplier information available to YAXSO. YAXSO does not claim that an item is branded, certified or manufacturer-original unless supporting documentation is available. Please review the product page and selected variant before ordering.

Cancellation may be requested only before the order has been dispatched or entered the shipping process. Contact Customer Support as soon as possible with your order number. A cancellation request is not complete until confirmed by YAXSO.

If an item has not arrived by the end of the delivery estimate applicable to that item when the order was placed, or tracking has not updated for an unreasonable period, contact Customer Support so YAXSO can investigate with the relevant fulfilment and delivery partners.

Email customer.support@yaxso.com, use the website chat, WhatsApp +971 55 771 8064, or visit the Contact Us page. Support hours are daily, 09:00–18:00 UAE time.