FAQs
Below are answers to common questions about shopping with YAXSO.
1) What is YAXSO?
YAXSO is an online-only UAE retailer operated by YAXSO GENERAL TRADING - L.L.C - S.P.C. We offer fashion, technology, home and lifestyle products sourced through third-party suppliers and fulfilment partners.
2) Do I need an account to place an order?
No. You can check out as a guest. An account can help you access order information and save addresses.
3) What payment methods do you accept?
Available payment methods are displayed at checkout and may depend on the customer's device, eligibility and payment-provider availability. Do not complete payment unless your preferred method and the final amount are clearly displayed.
4) How much is delivery?
Standard delivery is free for eligible orders delivered within the United Arab Emirates. No standard shipping fee is added at checkout.
5) Where do you deliver?
YAXSO currently accepts delivery addresses within the United Arab Emirates only. We do not currently accept orders for delivery outside the UAE.
6) How long does delivery take?
Total estimated delivery is 10–15 business days from order confirmation. This normally includes 1–3 business days for order processing and 9–12 business days for delivery after dispatch. Delivery times are estimates and may be affected by courier operations, customs processing, remote locations or UAE public holidays.
7) How can I track my order?
Tracking information is provided after dispatch whenever tracking is available. You may also use the Track Your Order page or contact Customer Support.
8) What is your return policy?
Eligible products may be returned within 15 calendar days from delivery of the individual item. Customers should report damaged, defective, missing, incorrect or materially different products as soon as reasonably possible, preferably within 24 hours of delivery. Eligible issues discovered later may still be reported within the applicable 15-calendar-day return period or any longer mandatory period under UAE law.
Change-of-mind and customer-selected wrong-size returns are not accepted. Please review the Return & Refund Policy before purchase.
9) How do I submit a return request?
Use the Return Request page and provide your order details and the requested photographs or videos. Customer Support will review eligibility and provide written return instructions.
10) How are product details presented?
Product descriptions, materials, models, origin and specifications are presented using the supplier information available to YAXSO. YAXSO does not claim that an item is branded, certified or manufacturer-original unless supporting documentation is available. Please review the product page and selected variant before ordering.
11) Can I change or cancel my order?
Cancellation may be requested only before the order has been dispatched or entered the shipping process. Contact Customer Support as soon as possible with your order number. A cancellation request is not complete until confirmed by YAXSO.
12) What if my package is delayed?
If an order has not arrived within 15 business days after order confirmation, or tracking has not updated for an unreasonable period, contact Customer Support so YAXSO can investigate with the relevant fulfilment and delivery partners.
13) How can I contact YAXSO?
Email customer.support@yaxso.com, use the website chat, WhatsApp +971 55 771 8064, or visit the Contact Us page. Support hours are daily, 09:00–18:00 UAE time.