FAQs

Welcome to YAXSO! Below are answers to the most common questions about shopping with us.

1) What is YAXSO?

YAXSO is an online store based in the UAE offering fashion, gadgets, home essentials, lifestyle products, and more—with great prices and fast delivery.

2) Do I need an account to place an order?

No. You can check out as a guest. Creating an account lets you track orders, save addresses, and enjoy faster checkout.

3) What payment methods do you accept?
  • Debit/Credit Cards (Visa, MasterCard)
  • Apple Pay / Google Pay
  • Tabby installments (where available)
4) How much is the delivery fee?

Delivery fees are shown at checkout and may vary based on product, warehouse location, and your address. Some promotions include free shipping.

5) How long does delivery take?
  • UAE orders: typically, 8–15 working days (depends on product availability and supplier location).
  • International shipping: coming soon.

Tracking details will be shared once your order is shipped.

6) How can I track my order?

You’ll receive an email with a tracking link after dispatch. You can also contact us if you need help.

7) What is your return policy?

You may request a return within 30 days of delivery if your item is:

  • Damaged or defective
  • Incorrect or missing
  • Not delivered within 45 days (confirmed via tracking)

See our full policy here: Return & Refund Policy.

8) How do I submit a return request?

Visit our Return Request page and submit your order details with photos/videos. Our team will guide you through the steps.

Go to Return Request

9) Are the products original?

We work with trusted suppliers and conduct quality checks before shipment.

10) Can I change or cancel my order?

We can help if your order has not yet been processed. Please contact customer support as soon as possible with your order number.

11) What if my package is delayed?

Transit times may vary due to customs, carrier capacity, or peak seasons. If your tracking doesn’t update for several days, contact us and we’ll investigate.

12) How can I contact YAXSO?

We’re available 7 days a week.