Privacy policy
YAXSO Privacy Information
Effective Date: 07 June 2026
This Privacy Policy explains how YAXSO GENERAL TRADING L.L.C – S.P.C collects, uses, stores, shares, and protects your personal information when you visit or make a purchase through www.yaxso.com.
Quick Summary
- YAXSO is a UAE-registered online retailer.
- We collect information needed to process orders and provide customer support.
- We do not store full credit or debit card details.
- We do not sell, rent, or trade personal information.
- You may contact us to exercise your privacy rights.
1. Who We Are
YAXSO acts as the data controller for personal information collected through this website. We process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.
2. Information We Collect
Identity & Contact
Name, email address, telephone number, billing address, and shipping address.
Order Information
Products purchased, order history, delivery details, refund and return information.
Payment Information
Payments are processed securely through authorized payment service providers. We do not store full card details.
Technical Information
IP address, browser type, device information, operating system, cookies, and website usage data.
Marketing Preferences
Newsletter subscriptions, communication preferences, and advertising consent choices.
3. How We Use Your Information
- Process and fulfill orders.
- Deliver products and services.
- Provide customer support.
- Process payments and refunds.
- Prevent fraud and unauthorized activities.
- Improve website performance and user experience.
- Send service-related communications.
- Send marketing communications where permitted by law.
- Comply with legal and regulatory obligations.
4. Legal Basis for Processing
Depending on the circumstances, we process personal data based on contract performance, compliance with legal obligations, legitimate business interests, or your consent where required.
5. Sharing of Information
We may share information with trusted service providers that support our business operations, including:
- Payment service providers.
- Shipping and logistics providers.
- Fulfillment partners.
- Customer support providers.
- Website hosting providers.
- Analytics and advertising platforms.
- Professional advisers and auditors.
- Government authorities when legally required.
All third-party service providers are required to protect personal information and process it only for authorized purposes.
6. International Data Transfers
Some service providers may process information outside the United Arab Emirates. Where international transfers occur, we implement appropriate safeguards designed to protect personal information and comply with applicable legal requirements.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, improve functionality, analyze website traffic, measure marketing effectiveness, and remember user preferences.
You can manage cookie preferences through your browser settings and our cookie consent tools.
8. Marketing Communications
If you subscribe to marketing communications, we may send updates regarding products, offers, promotions, and company news. You may withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting customer.support@yaxso.com.
9. Data Security
- Secure encrypted connections.
- Access controls.
- Security monitoring.
- Restricted access to personal data.
- Staff confidentiality obligations.
10. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymized.
11. Your Privacy Rights
- Request access to your personal data.
- Request correction of inaccurate data.
- Request deletion of personal data.
- Object to certain processing activities.
- Restrict processing in certain situations.
- Withdraw consent where consent was provided.
- Request data portability where applicable.
To exercise your rights, contact customer.support@yaxso.com. We may request information necessary to verify your identity before responding.
12. Children's Privacy
Our website is not intended for minors. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
14. Sale of Personal Information
YAXSO does not sell, rent, or trade personal information to third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
16. Contact Us
17. Complaints
If you believe your privacy rights have been violated, please contact us first so that we can investigate and resolve your concerns. You may also have the right to lodge a complaint with the appropriate regulatory authority in accordance with applicable UAE laws.