Refund policy

Effective Date: 07 June 2026

This Return & Refund Policy applies to purchases made through YAXSO.COM and delivered within the United Arab Emirates.

At YAXSO, we are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, we will work with you to resolve the issue fairly and in accordance with applicable UAE consumer protection laws.

Quick Summary

  • Returns may be requested within 15 calendar days from delivery.
  • Refunds are issued after approval and inspection where applicable.
  • YAXSO covers return shipping for damaged, defective, or wrong items.
  • Some hygiene-sensitive or customized products may not be returnable.
  • Customer rights under UAE law remain protected.

1. Return Period

You may request a return within 15 calendar days from the date your order is delivered.

2. Eligible Returns

Returns may be accepted in the following situations:

  • The item arrived damaged.
  • The item arrived defective or not functioning as intended.
  • You received the wrong item.
  • The item is significantly different from its description.
  • The item arrived with missing essential parts or accessories.

To be eligible for a return, the product must:

  • Be in its original condition.
  • Include original packaging, accessories, manuals, and tags where applicable.
  • Be accompanied by proof of purchase, such as an order number or invoice.

3. Products Not Eligible for Return

Returns may not be accepted for:

  • Personalized or custom-made products.
  • Products damaged through misuse, negligence, or improper handling.
  • Hygiene-sensitive products that have been opened or used, including cosmetics, personal care products, underwear, swimwear, and earrings.
  • Perishable goods.
  • Products clearly marked as non-returnable on the product page.

Note: Nothing in this policy affects your rights under applicable consumer protection laws.

4. Incorrect Size or Change of Mind

Customers are encouraged to review product descriptions, measurements, and size charts carefully before ordering. If a customer orders the wrong size or changes their mind, return eligibility will be reviewed on a case-by-case basis depending on the product category and return condition.

5. Return Shipping

If the return is due to a damaged item, defective item, or wrong item shipped by YAXSO, YAXSO will cover the return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs. Any applicable return shipping cost will be communicated before the return is processed.

6. How to Request a Return

  1. Contact us within 15 days of delivery.
  2. Provide your order number, description of the issue, and photos or videos where applicable.
  3. Our support team will review your request and provide return instructions.
  4. Please do not return products without receiving return instructions from YAXSO.

7. Return Inspection

Returned products are inspected upon receipt. If the item meets the requirements of this policy, the return will be approved and processed. If additional information is required, our customer support team will contact you.

8. Refunds

Once a return is approved and processed, refunds will be issued using the original payment method whenever possible.

Payment Method Estimated Processing Time
Credit / Debit Card 5–14 business days
Tabby According to Tabby processing times
Store Credit, if selected Usually within 24 hours

Actual processing times may vary depending on banks and payment providers.

9. Order Cancellation Before Shipment

Orders may be cancelled before shipment by contacting our support team. If payment has already been captured, a full refund will be issued.

10. Product Availability

In rare cases, a product may become unavailable after an order is placed. If this occurs, the customer will be notified promptly and may choose a replacement product or a full refund. No charge will be retained for unavailable products.

11. Delivery Issues

If your order appears lost, delayed, or undelivered, please contact us. Our support team will investigate the shipment with the logistics provider and provide an appropriate resolution.

12. Contact Us

Company: YAXSO GENERAL TRADING L.L.C – S.P.C
Trade License No.: CN-5837981
Address: Office 104, Al Nakheel Tower, Al Khalidiya, Abu Dhabi, United Arab Emirates
General Inquiries: info@yaxso.com
Customer Support: customer.support@yaxso.com
WhatsApp: +971 52 777 3493
Support Hours: Daily from 09:00 AM to 06:00 PM UAE Time

Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable laws of the United Arab Emirates.