Contact information

Effective Date: 24 August 2026

YAXSO assists customers with questions concerning products, orders, delivery, tracking, returns, refunds, payments, and general enquiries.

1. Business Information

Legal business name: YAXSO GENERAL TRADING - L.L.C - S.P.C

Trade license number: CN-5837981

Registered location: Abu Dhabi, United Arab Emirates

Business correspondence address: Office 104, Al Nakheel Tower, Al Khalidiya, Abu Dhabi, United Arab Emirates

Business model: Online-only e-commerce retailer using third-party suppliers, fulfilment partners, and delivery companies.

YAXSO does not operate a physical retail shop, showroom, customer-service counter, or customer collection location. Customers should not visit or return products to the business correspondence address unless specifically instructed in writing by YAXSO Customer Support.

2. Contact Channels

General enquiries: info@yaxso.com

Customer support: customer.support@yaxso.com

WhatsApp: +971 55 771 8064

WhatsApp link: https://wa.me/971557718064

Website: www.yaxso.com

3. Customer Support Hours

Daily, Monday to Sunday 09:00–18:00 UAE time

We normally aim to respond within 24–48 business hours. Response times may be longer during UAE public holidays or periods of unusually high demand.

4. How We Can Help

Customer Support can assist with:

  • Product information and availability.
  • Order confirmation and status.
  • Shipment tracking.
  • Delivery questions.
  • Damaged, missing, or incorrect products.
  • Approved returns and refund requests.
  • Payment and checkout assistance.
  • Website-related assistance.
  • General business enquiries.

Please include the order number and the email address or telephone number used for the order when contacting us about a purchase.

5. Legal and Compliance

YAXSO GENERAL TRADING - L.L.C - S.P.C is licensed in Abu Dhabi, United Arab Emirates.

YAXSO aims to conduct its online retail activities in accordance with applicable United Arab Emirates consumer-protection, e-commerce, privacy, electronic-transactions, and commercial regulations.

Nothing in this Contact Information policy limits any mandatory rights available to customers under applicable UAE law.