Frequently Asked Questions
How long does delivery take?
8 to 15 Days
Do you offer free shipping?
Yes, we provide free shipping on most products.
Can I return or exchange my order?
Absolutely. You can request a return within 15 days of delivery in line with our return policy.
How can I track my order?
Once your order has been shipped, we’ll send you an email update with a tracking link.
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and Buy Now Pay Later (e.g., Tabby).
Is my payment information secure?
Yes, all payments on YAXSO are 100% secure. We use encryption and trusted gateways to protect your data.
When am I charged?
When you place an order, your payment method is only authorized, not charged. We capture payment only after confirming product availability in the warehouse. If the item is not available, your paid amount will be refunded.